FAQs
What is your return and refund policy?
Due to the customized nature of each order, returns and refunds are only available if an item arrives damaged or incorrect. If you experience an issue, contact us within 48 hours of delivery with photos of the product and packaging. Our team will arrange a replacement or solution as quickly as possible.
How do I request a return or refund?
To request a return of refund for a damaged or incorrect item, contact us within 48 hours of delivery and include photos of the product and packaging. Our team will arrange a replacement or solution as quickly as possible.
Who pays for return shipping?
We pay for returns of damaged or incorrect items. We cover all return shipping costs or provide instructions so you don’t need to ship anything back. There is no cost to you.
What if I receive the wrong artwork?
Contact us within 48 hours of delivery with photos of what was received, and our team will arrange a replacement or solution as quickly as possible.
Can I exchange my artwork?
Due to the customized nature of each order, we only provide exchanges for damaged or incorrect items delivered.
Are sale items refundable?
All sale and regular items are final sale. Replacements and refunds are only available if an item arrives damaged or incorrect. If you experience an issue, contact us within 48 hours of delivery with photos of the product and packaging. Our team will arrange a replacement or solution as quickly as possible.
