FAQs

We are located at the heart of the Design District in Toronto, with a gallery that is open to the public Monday-Friday, 9 am-4 pm EST. The location is home to our artists' studio and an art gallery, plus printing, framing and fabrication facilities—all under one roof.

Yes. Our website uses Shopify’s secure checkout and encryption, so your personal information stays safe.

We sell posters, prints, framed artworks, and canvases in a variety of popular genres, styles, and techniques. Shop Now.

While custom artwork and commissions aren't available via the website, our Toronto Gallery Team is happy to help with any custom artwork needs. Just Contact Us to set up an appointment.

If you're shopping for your personal space, contact an art consultant through our Contact Art Consultant page. If you're working on a project for hospitality, contact our Hospitality Team at hospitality@pifineart.com. If you need a licensing and publishing solution, contact our Licensing Team at licensing@pifineart.com.

Each original work of art is carefully reviewed for quality, authenticity and technique. With almost 50 years in the industry, our team of experts has the experience to authenticate art, manage copyrights, and source talented new artists.

Reach out by emailing the address on our Contact Us page. We typically respond within 1-2 business days.

Our team is available Monday-Friday, 9 am-4 pm EST.

Request an in-person consultation by contacting an art consultant through our Contact Art Consultant page.

Our artists are part of our in-house Creative Team, so while they aren't available for direct contact, our team is more than happy to assist you with any questions!

We handle all customer support by email so we can track and respond to inquiries efficiently and accurately.

We love to hear from you! Send comments or suggestions to the email address on our Contact Us page.

Artwork purchased in our Gallery is for personal use only

We accept major credit cards, plus Shopify, Apple Pay and Google Pay secure payment options shown at checkout.

PayPal is not currently supported. Acceptable payment options appear automatically at checkout.

Enter your code in the "Discount" or "Gift Card" box at checkout, before completing your order.

To purchase a gift card, Click Here.

Yes. You can ship your order directly to a recipient by entering their delivery address at checkout.

Once your order ships, we email you a tracking link so you can see the status of your delivery.

You can create an account or check out as a guest.

If you create an account, simply log in to view order history at any time.

Yes. Payments are processed through Shopify’s secure, PCI-compliant checkout. Your personal information is never stored by us.

Yes! Use your gift card on any product, including sale items. Terms and Conditions apply.

Orders ship from our Toronto facility within 2-4 business days of processing and usually arrive within 5-10 business days, anywhere in Canada.

Shipping costs are calculated at checkout based on your delivery location and the shipping option you select.

Every piece is carefully packaged using eco-friendly materials, including recycled corrugated boxes and protective cushioning. Your artwork is secured to prevent movement during transit, ensuring it arrives safely and ready to enjoy.

We ship using trusted carriers like UPS, FedEx, and Canada Post, to ensure fast, reliable delivery across Canada.

Contact us within 48 hours of delivery with photos of the item and the packaging. Our team will arrange a replacement or solution as quickly as possible.

We offer standard and express shipping options at checkout. Available options appear based on your delivery location.

Enjoy free shipping on orders of $350 CAD or more, before tax. The free shipping option appears automatically at checkout with a qualifying order.

Yes. Local pick-up is available from our Toronto facility. Just select the "Pickup" option at checkout, and we’ll notify you when your order is ready.

To request a return of refund for a damaged or incorrect item, contact us within 48 hours of delivery and include photos of the product and packaging. Our team will arrange a replacement or solution as quickly as possible.

We pay for returns of damaged or incorrect items. We cover all return shipping costs or provide instructions so you don’t need to ship anything back. There is no cost to you.

Contact us within 48 hours of delivery with photos of what was received, and our team will arrange a replacement or solution as quickly as possible.

Due to the customized nature of each order, we only provide exchanges for damaged or incorrect items delivered.

All sale and regular items are final sale. Replacements and refunds are only available if an item arrives damaged or incorrect. If you experience an issue, contact us within 48 hours of delivery with photos of the product and packaging. Our team will arrange a replacement or solution as quickly as possible.

If you created an account, click “Forgot Password?” on the login page, and we'll send you a secure reset link.

Our website uses Shopify’s secure checkout and encryption, so your information is safe.

We collect your name, email, shipping address, and order details so we can process your order and stay in touch about delivery progress.

We never sell your information. We only share information needed to complete your order, such as with payment providers and shipping carriers.

To unsubscribe, simply click the "Unsubscribe" link at the bottom of any email.

We never see or store your full payment details. Payments are handled through Shopify’s secure payment system.

Contact Us for help updating your account profile details.

Our prints are produced on premium papers and canvas using high-resolution printing. Each piece is made to order with materials selected for clarity, colour accuracy, and archival quality for your long-lasting enjoyment.

Yes. We use fade-resistant inks and high-quality materials designed to maintain their colour and vibrancy over time, when displayed indoors and kept out of direct sunlight.

All available print sizes are listed on each product page.

Yes! Many of our prints can be ordered framed, with a selection of moulding styles and finishes. Available options are shown on each product page.

Display your artwork indoors and avoid direct sunlight to prevent fading. To clean, gently wipe the frame or acrylic face with a soft, dry cloth. Avoid using glass cleaners, chemicals, or water on the artwork surface.

We take care to ensure accurate colour representation, but slight variations can happen due to differences in screen settings and lighting. The final product will closely match the artist’s original work and our print standards.

Yes. While artistic satisfaction is not covered, we stand behind the integrity of our products. If you experience any visible issues as a result of manufacturing or unusual wear under normal conditions, contact us. We review all concerns and arrange a solution as quickly as possible.